A programme of NGO Gradient Center What to do: routesFree help →
Social support and mental health

Support you can lean on

Free social services — first of all for veterans and their families, and for anyone going through a hard time: displaced people, people with disabilities, people with addiction, LGBTQ+ people, survivors of loss or violence. Consultations with vetted specialists. An honest conversation about mental health — without stigma.

  • FreeSocial services are provided by NGO Gradient Center
  • WhereOnline across Ukraine, in person in Kyiv
  • HowConfidential (except where life is at risk or the law requires), non-judgemental, no unnecessary paperwork
  • WhoSpecialists whose training and supervision we verify

If you are in danger now — 112. 24/7 crisis psychological support — 0 800 33 20 29 (Ukrainian Veterans Fund). Line for veterans and families — 0 800 33 20 29. We are not an emergency service.

01Help

Two paths to support

We keep free help and paid consultations clearly apart, so you always know what you are choosing.

Free

Social services for veterans, families and anyone in need

Counselling, social adaptation, prevention, mediation and help with applications. Provided by NGO Gradient Center with SYNTONIA specialists.

Consultations with community specialists

Independent psychologists and psychotherapists (self-employed) whose training and supervision we verify. The contract and payment are directly with the specialist, outside the NGO; the brand licence fee goes to the free programmes. The directory is being filled.

Needs survey — 5 minutes, anonymous

Veterans, families, displaced people, anyone going through a hard time — tell us what support is missing. Summary results will be published openly.

02Social work

What we are building in social work

Free social services are the core of SYNTONIA. They are provided by NGO Gradient Center guided by national standards. Here is, honestly, what works now, what we are launching and what comes later.

Social adaptation

Returning to everyday life after service, relocation, loss or treatment: daily life, documents, relationships, a new role.

Counselling

A conversation with a psychologist or social worker about your specific situation.

Information

Where to turn, what you are entitled to, how to claim benefits and public services.

Advocacy

Help with applications to authorities, institutions and services.

Mediation

Help resolving conflict in a family or team — only when it is safe and both sides agree.

Prevention

Sessions and materials on burnout, addiction and stigma — before things get hard.

Employment support

Finding work and support in the first months — including in GRADIENT BUILDERS teams.

Crisis intervention and rehabilitationLater

Socio-psychological rehabilitation, including for addiction. We will add it once the team can work around the clock. Until then, in an acute crisis we refer to 112 and 0 800 33 20 29.

How we work with a person

  1. RequestA form, phone or email. No combatant status or other documents are needed to get in touch.
  2. Needs assessmentA short conversation: what is happening and what help you need.
  3. Individual planTogether we agree on the service, specialist, format and timing.
  4. Service and supportOnline or in person in Kyiv. If you need something else, we refer you to partners or public services.
  5. ReviewWe ask whether it helped and adjust the plan if needed.

Development plan

Q4 2026

Launch

  • Statute amendments adding social services
  • Application to the Register of Social Service Providers
  • Needs survey of veterans, families and people in difficult circumstances
  • First consultations online and in Kyiv
H1 2027

First results

  • First service users with individual plans
  • Support groups for veterans’ families and people with addiction
  • Cooperation with community social service centres
  • Public social contracting and grant programmes
2027–2028

Growth

  • Crisis intervention and socio-psychological rehabilitation
  • More specialists and family support services
  • Public report on results and impact

Our principles

  • Services are free for the person receiving them.
  • Confidential — except where life is at risk or the law requires — and non-judgemental.
  • Specialists whose training and regular supervision we verify.
  • We never move people from free programmes into paid practice.

How it is funded

  • Grants and partner programmes
  • Public social contracting by communities
  • Donations
  • Licence fees from SYNTONIA catalogue specialists

Reports are published on the NGO Gradient website.

03Without stigma

Mental health is part of being human, not a verdict

Asking for support, having a diagnosis, thinking differently — this is normal, not shameful. Everyone is welcome, regardless of sex, age, origin, language, faith, sexual orientation or gender identity, disability, neurotype or history.

SYNTONIA specialists work affirmatively: with respect for a person’s identity, neurotype and experience — without trying to “fix” what is not a problem.

  • Women veterans
  • LGBTQ+ service members and veterans
  • Neurodivergent people
  • People with disabilities
  • Internally displaced people
  • People with addiction and their loved ones
  • Families of the fallen and missing
  • Survivors of violence
  • …and anyone who is struggling right now.
04Directions

Help, learning and meetings

Beyond social services, SYNTONIA is a community of specialists who learn and share experience.

Help

Center

Free social services for veterans, families and anyone in need, and paid consultations with community specialists.

Free and paid
Meetings

Talks

Lectures, open meetings and discussions for specialists and anyone interested.

Free and paid meetings
Learning

School

Programmes for psychologists and related professions — HR, teachers, social workers. Supervision for practitioners.

Open materials and paid courses

How we work

Evidence-based: we choose what actually helps the specific person, at the intersection of research, clinical experience and the person’s own values. We do not use pseudoscientific or potentially harmful practices.

05Education

Mental health in plain language

Society still knows little about mental health, and myths surround neurodivergence — ADHD, autism, dyslexia. We talk about it honestly, warmly and without stigma.

For us, education means giving people words to understand themselves and others.

“To be in syntony is to hear the other without losing yourself.”SYNTONIA

Journal

First articles coming soon (in Ukrainian)
Neurodivergence· soon

ADHD in adults: why it is often missed

Signs, myths and evidence-based support.

Methods· soon

CBT, DBT, schema therapy: how they differ

Evidence-based methods in brief — no jargon.

Self-help· soon

When to ask for help — and why that is normal

Support is not only for crises. Simple guidelines.

06 · Community

Join the community

SYNTONIA is open to everyone who works with people or wants to understand the mind better.

  • Psychotherapists
  • Psychologists
  • Social workers
  • HR and coaches
  • Teachers

Apply

By sending you agree to processing for contact purposes — privacy policy (UA).

07Contact

Get in touch

Write to us — we reply in person

A question, an idea for Talks, a specialist wanting to join, or just a hello — we read everything and reply within five working days.

Channels
Telegram · LinkedIn
City
Kyiv · online across Ukraine

A monthly letter

About mental health — honest, warm, without stigma. In Ukrainian. No spam. By submitting you agree to the privacy policy; unsubscribe in every letter.

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